Thank you for shopping at Moon’s Pet Store! Here’s what to expect when ordering for delivery within the United States.
Order Processing
Please allow approximately 3–5 business days for order processing before shipment. Items that require restocking may take longer. Processing time is separate from delivery time.
US Delivery
Estimated delivery transit time within the United States is 8–15 business days after shipment via tracked shipping arranged through CJdropshipping. This transit estimate is separate from the 3–5-business-day processing time. Delivery times depend on the product, warehouse location, and shipping method.
Delivery estimates are not guaranteed. Carrier delays, holidays, severe weather, and customs processing may affect your package’s arrival.
Order Tracking
When tracking information is available for your shipment, you can use it to follow your package’s progress. Tracking updates may not appear immediately after dispatch.
Delivery Assistance
If your order is delayed, missing, or arrives damaged, please contact Moon’s Pet Store with your order number and a description of the issue. For damaged items, please include photos of the item and packaging so we can assist you.