Return Policy

Return Policy

Published 10/28/2014 03:41 PM   |    Updated 05/10/2017 09:35 AM
What is moonstore returns policy?


 

Return Policy

moonstore is committed to customer satisfaction and keeping our prices low every day, and our return policy reflects this commitment.

 

moonstore issues refunds based on the original form of payment: All refunds issued by moonstore for returned merchandise must match the original form of payment. Customers will receive cash refunds for cash and check purchases, credit to the appropriate card for debit and credit card purchases, credit to the appropriate account for Apple Pay, PayPal, and other purchases using authorized payment systems, and merchandise credit for gift card or merchandise credit card purchases or any return without a receipt or packing slip.Cash refunds require an original purchase receipt.

  1. Our commitment to fast and easy returns on moonstore store purchases. You can return merchandise purchased at an moonstore store to any moonstore store for refund, credit or exchange as follows:

1) Return with a purchase receipt: If you have a valid purchase receipt, moonstore will give you a refund of the purchase price in the original form of payment, or an even exchange of the merchandise.

2) Return with a gift receipt: If you have a valid gift receipt, moonstore will give you a refund of the purchase price in the form of a merchandise credit, or an even exchange of the merchandise.

3) Return without a receipt: If you do not have a valid receipt, moonstore will attempt to verify the purchase if it was made with a credit or debit card. If moonstore verifies the purchase, we will give you a refund of the purchase price in the original form of payment, or an even exchange of the merchandise. If moonstore cannot verify the purchase, we will give you a merchandise credit equal to the item's lowest price sold within the past 90 days, or an even exchange of the merchandise. Customers must present valid government-issued photo identification (ID) to make a return without a receipt.

  1. Our commitment to fast and easy returns on moonstore.site purchases. You can return merchandise purchased at moonstore.site to any moonstore store for refund, merchandise credit or exchange, or by parcel carrier/mail for refund, as follows:

1) Return to store with a packing slip: If you purchased merchandise from moonstore.site, your packing slip is your receipt. You can obtain a copy of your packing slip at moonstore.site using Order Status or by contacting Customer Care for assistance. If you have a valid packing slip, moonstore will give you a refund of the purchase price, less any applicable shipping or other moonstore.site charges (unless you are eligible to receive a refund of such charges - see below for more information), in the original form of payment, or an even exchange of the merchandise.

2) Return to store without a packing slip: If you do not have a valid packing slip, moonstore will attempt to help you obtain a copy. If moonstore verifies the purchase, we will give you a refund of the purchase price, less any shipping or other moonstore.site charges (unless you are eligible to receive a refund of such charges - see below for more information), in the original form of payment, or an even exchange of the merchandise. If moonstore cannot verify the purchase, we will give you a merchandise credit equal to the item's lowest price sold within the past 90 days, or an even exchange of the merchandise. Customers must present valid government-issued photo identification (ID) to make a return without a packing slip.

3) Return by parcel carrier/mail with a packing slip: If you have a valid packing slip, you may return the merchandise to moonstore by parcel carrier/mail at the address below for a refund of the purchase price, less any applicable shipping or other moonstore.site charges (unless you are eligible to receive a refund of such charges -see below for more information), in the original form of payment:

 

moonstore Returns Center

62 Princes Street - ROAG - IV55 0JT - UK

Please fill in any requested information on the packing slip, and include the packing slip in the return box. moonstore will issue refunds after it has received and inspected the returned merchandise. If you wish to return a purchase requiring special or bulk shipping, please contact Customer Care for assistance.

4) Free return shipping on footwear and apparel purchases on moonstore.site: If you purchased footwear or apparel from moonstore.site, your packing slip will include a prepaid shipping voucher to return the merchandise to moonstore.

5) moonstore will refund shipping and other moonstore.site charges for defective merchandise, merchandise damaged in transit, or errors to your order made by moonstore: If merchandise you purchased at moonstore.site is defective, arrives damaged, or is not the product that you ordered, please contact Customer Care so that you may return the merchandise to an moonstore store or by parcel carrier/mail for a refund, including all shipping costs and any other moonstore.site charges.

  1. Our commitment to keeping our prices low every day. moonstore strives to keep its prices low every day by monitoring returns for fraud and abuse and reserving the right to limit or refuse returns as follows:

1) Returned merchandise must be resalable: Except if there is a product defect, in-transit product damage, or a valid product performance issue, returned merchandise must be resalable (no visible wear or usage), in original packaging, and with all paperwork, parts, and accessories.

2) Returns to a store without a receipt or packing slip require valid identification: moonstore requires valid government-issued photo identification (ID) for all returns without a valid receipt or packing slip. Examples of valid ID include, but may not be limited to: U.S., Canada or Mexico Driver License, Passport, U.S. Military ID, State-issued ID card, U.S. Permanent Resident Card, U.S. Laser Visa, Matricula Consular, Canadian Province identification. moonstore may review and retain your ID information and return history solely for purposes of authorizing returns and preventing return fraud and abuse.

3) moonstore may limit or refuse returns, deactivate merchandise credits and gift cards. moonstore may take reasonable action to prevent fraud and abuse and to otherwise enforce this Policy and all other policies, laws, rules, and regulations governing moonstore, its customers, and their shopping experience.

  1. Our commitment to meeting vendor and governmental requirements. Select vendors, suppliers, and/or governmental entities may require different return policies. Please see an moonstore team member or contact Customer Care for assistance.

1) Firearms: With the exception of brands sold exclusively by moonstore, all firearm sales are final, and customers must return any damaged or defective firearm to the manufacturer for warranty repair or claims.

2) Ammunition: With the exception of brands sold exclusively by moonstore, all ammunition sales are final, and customers must return any damaged or defective ammunition to the manufacturer for warranty repair or claims.

3) Shooting Accessories: All sales of explosive binary targets, smokeless powder, and smokeless propellant are final, and customers must return any damaged or defective merchandise to the manufacturer for warranty repair or claims.

4) Bows and Cross-Bows: All bow and cross-bow sales are final, and customers must return any damaged or defective bow or cross-bow to the manufacturer for warranty repair or claims.

5) Boats, Canoes, Kayaks, and Trailers that require a Manufacturer's Statement of Origin (MSO): If you purchased a boat, canoe, kayak, or trailer and received an MSO for the item, and you have registered title to the item, you may not return the item. If you have received an MSO for the item, but you have not registered title to the item, you may return the item with the MSO.

6) Outboard Motors: All sales of outboard motors are final, and customers must return any damaged or defective outboard motor to the manufacturer for warranty repair or claims.

7) Baseball and Softball Bats: If you purchased a baseball or softball bat and have not removed the bat from its original packaging, you may return the bat to moonstore for a refund or exchange. If you have removed the bat from its original packaging and found damage or a defect, you must return the bat to the manufacturer for warranty repair or claims.

 

8) Software: If you purchased software and you have not opened the original packaging, you may return it for a refund of the purchase price or an even exchange of the merchandise. If you have opened the original packaging and found damage or a defect, you may exchange the software for the same merchandise only.

 

9) Gift Cards: Gift cards are redeemable for merchandise and in-store services at any moonstore store or for merchandise at moonstore.site. Customers cannot redeem moonstore gift cards for cash or credit unless required by state law, and moonstore cannot replace lost, stolen, or altered cards. In certain states, gift card balances of less than a certain amount may be redeemable for cash. Check the law of your state for more information. Customers may return unused gift cards for a refund of the gift card's purchase price with a valid receipt or packing slip and valid government-issued photo identification (ID).

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